Hillside Center

810 South Broom St. Wilmington, 19805

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Below Average
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A rating of one to five stars based on the health inspection, staffing and quality measures rating combined into one.
Hillside Center is a nursing home facility located in Wilmington, Delaware. Inspections conducted by Medicare between 2/1/2014 and 1/31/2015, found this facility exhibited 15 health deficiencies, when the average number in Delaware is 11.1 and the average number of health deficiencies in the United States is 6.8.

Actual Harm

  • 2 actual harm deficiencies were cited by Medicare on October 10, 2013, when the facility failed to ensure that each resident must receive and facility must provide the necessary care and services to attain the highest well-being in accordance with the care plan for two residents. For one resident, the facility failed to identify a deterioration of a right foot wound on two occasions and failed to obtain timely changes in treatment. The facility failed to reassess and implement new interventions when the wound deteriorated and was 80% necrotic and when there was a foul smelling drainage. The facility also failed to ensure that residents who entered the facility with pressure sores did not develop a pressure sore. The facility also failed to ensure an x-ray was performed in a timely manner when another resident had increased pain, a bony prominence protruding from his right hip, and unequal leg lengths.
  • 1 actual harm deficiency was cited by Medicare on April 9, 2012, when the facility failed to ensure that one resident received adequate supervision and an assistive devise to prevent accidents and injuries. A nursing assistant removed a resident’s bolster and fall mat from his bedside to transfer the resident to his wheelchair and left the room twice with the resident unattended. When the nursing assistant returned, the resident was found on the floor with a bump on the right side of his forehead with a hematoma and laceration, swelling of the right orbital area, and a bump on the right side of his forearm. The resident expressed pain with facial grimacing. A CT scan of the head indicated a subdural hematoma. 6 days later, the resident complained of hip pain and an x-ray showed he sustained an acute hip fracture.

Minimal Harm or Potential for Actual Harm

  • 3 deficiencies were cited by Medicare on 4/9/2012, 8/22/2013, and 10/10/2013 for failing to (1) hire only people with no legal history of abusing, neglecting or mistreating residents; or (2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
  • 2 deficiencies were cited by Medicare on 8/22/2013 and 10/10/2013 for failing to develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property.

Fines / Penalties

Received a fine of $3,250 and a Medicare payment denial on 4/9/2012 related to its deficient health care practices.

Other Deficiencies

  • Special Focus Facility
  • The percentage of Hillside short-stay residents who self-report moderate to severe pain (38.2%) is over two times the Delaware average (15.6%) and the national average (18.5%).